Companies serving clients across the globe need IT helpdesk throughout the year. Therefore, 24x7 help desk has become a necessity. Simultaneously cost pressures have also increased and this threatens the provision of continuous IT Support. Maintaining permanent staff to deliver business continuity can be a costly exercise. In order to get the best balance companies must try and employ helpdesk services strategically to manage peaks and troughs.

ADS IT Solutions delivers a host of flexible 24x7 helpdesk support solutions to choose from based on your needs. These include regular, out of hours, part-time, contingency support. Our 24x7 Helpdesk services provide an effective alternative to your in-house support teams by offering extensive technical knowledge and round-the-clock support. Get access to multi-channel (voice, web, e-mail and chat based) helpdesk services for local and global distributed delivery platforms. Our services include first, second and third level IT support solutions.

Highlights of our 24x7 Helpdesk Service:

• Single-point of contact
• Reduction in overall operational costs by up to 30%
• High quality solutions
• Flexible 24x7 helpdesk support that is site appropriate - Full-time or Part-time