Tier 2 PC Network Technician

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Company: ADS IT Solutions
Position Location 1: Indianapolis, IN
Position Location 2: Chillicothe, OH
Job Category: Information Technology
Telecommute: Available
Travel Required: Yes- 30%
Pay Rate: Commensurate with experience
Tax Term: Full-time
Relocation Reimbursement: Yes
Benefits: Medical, Dental, Vision, Simple IRA Retirement Savings Plan- 3% Employer Matching, Paid Vacation and Holidays, Company iPhone

To Apply: Your cover letter must clearly explain how your skills and experience align with the job qualifications
Apply thru Our Job Board at https://adsitsolutions7777.gethired.com

ADS IT Solutions is an Equal Opportunity Employer committed to a diverse and talented workforce.

ADS IT Solutions Main Office
33 North Plaza Blvd.
Chillicothe, OH 45601
Web www.ADSiTSolutions.com

Job Description

Company Overview
As a trusted systems integrator for more than 20 years, ADS IT Solutions provides information technology (IT), systems engineering, professional services and simulation and training to customers in the health, state and local government, and commercial sectors. The company delivers IT enterprise solutions, manages mid-scale, mission-critical IT programs and provides mission support services.

Job Description
The person hired for the position of Tier 2 PC Network Technician will enjoy a variety of tasks in a great team environment. The primary objective of this position will be to support client needs via phone, e-mail, on-site, or help ticket (using AutoTask), as well as provide direction, leadership, and resolve of escalated client issues received from the Tier I Help Desk Technician. The Tier 2 PC Network Technician will also perform other tasks vital to customer service and overall operations of the organization.

The Tier 2 PC Network Technician manages, plans, secures and implements the client’s (system user’s) networking and telecommunications infrastructure, including all networking switches, routers, wireless (Wi-Fi) equipment, firewalls, telephone/voice systems and services, cellular/mobile service and video conferencing environments.  The Tier 2 PC Network Technician works with the Systems Administration Lead Technician and Purchasing Division in maintaining a relationship with telecommunication/WAN vendors and continually researches the latest technology as it applies to the current and future client data/voice/video infrastructure, needs and goals.

In support of clients (system users), the Tier 2 PC Network Technician provides installation, maintenance and troubleshooting support of voice, video, and/or data communications equipment to include edge devices such as desktops, laptops, printers, tablets, POS’s, and smart phone devices. The Tier 2 PC Network Technician coordinates with Level 1-3 operations and engineering support to resolve incidents. Works directly with clients on their IT services to include resolution of issues and improvement of services. Performs related tasks such as:

  • Installation, configuration, troubleshooting, and support of Microsoft and Apple Operating Systems
  • Monitors and responds to hardware and software problems, including third-party applications, utilizing a variety of hardware and software testing tools and techniques
  • Installs and configures network hardware and software
  • Provides technical/network troubleshooting/support and training to end-users, other Network Technicians & staff
  • Answers user inquiries regarding computer software or hardware operation to resolve problems
  • Enter commands and observe system functions to verify correct operations and detect errors
  • Install & perform minor repairs to hardware, software, or peripheral equipment, following design or installation
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Administers network security
  • Backs up file server data/disks
  • Provides minor to moderately complex server maintenance
  • Maintains current knowledge of relevant technology as assigned
  • Participates in special projects as required

Qualifications

  • Bachelor’s Degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
  • Four or more recent years of hands-on experience in data network design & management utilizing Cisco router/switches, TCP/IP, VLANs, VPNs and implementation in a multi-site environment
  • Demonstrated experience in the implementation, configuration and administration of firewalls, wireless networks and broadband services
  • Experience with Cisco Unified Wireless including configuration of wireless LAN controllers is desirable
  • Valid driver’s license
  • Self-Starter/Self Directed individual that leads with high energy and passion for customer service
  • Detail oriented team player that can also work independently with little supervision
  • Experience training others in the use of software and hardware devices
  • The person hired for the position will require the ability to travel to customer locations
  • Able to work under pressure, as service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
  • Excellent verbal and written English communication skills, other language abilities are a plus
  • Excellent time management skills
  • The ability to understand user problems and explain technical fixes in a clear and understandable manner to users
  • Ability to quickly troubleshoot and conduct root cause analysis
  • Must be able to occasionally move and lift heavy equipment
  • Ability to work with cross functional teams and across multiple functions and disciplines
  • Effective facilitation, communication and teaching skills
  • Ability to engage and influence others
  • Ability to multi-task and handle large workloads under time constraints
  • Ability to understand and apply analytical and statistics tools
  • Results oriented with strong process and execution skills

Additional (within 6 months) Qualifications

  • DoD 8570 Certification (Information Assurance Workforce Improvement Program) completion NLT 6 months:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • CISSP
    The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.‚Äč

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